Shipping Policy
OVERVIEW
At Charmia, we’re committed to providing fast and reliable shipping for all our customers. Our goal is to process and deliver your order as quickly as possible while maintaining the quality and care your purchase deserves.
🕒 PROCESSING TIME
All orders are processed within 1–2 business days.
Processing includes order verification, product preparation, quality checks, and packaging.
Please note:
- Processing times do not include weekends or public holidays.
- During high-volume periods (sales or promotions), processing may take an extra day.
🇬🇧 UK SHIPPING TIMES
We offer both Standard and Expedited shipping options within the United Kingdom:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 3–5 business days
Shipping times begin after your order has been processed and dispatched.
These are estimated delivery windows, and while we do our best to meet them, delivery may occasionally vary due to external factors such as carrier delays or regional disruptions.
🌍 INTERNATIONAL SHIPPING
If you offer worldwide delivery, add this:
We proudly ship internationally. Delivery times vary by destination and may take 7–15 business days depending on customs procedures and local postal services.
Customs duties or import taxes are the responsibility of the customer.
🌦️ DELAYS & EXCEPTIONS
Please understand that shipping times are estimates and may be affected by:
- Courier or postal service delays
- Adverse weather conditions
- Customs processing (for international orders)
- Peak seasonal volumes
Charmia UK cannot be held responsible for delays caused by factors beyond our control.
However, we always do our best to support and resolve shipping issues promptly.
📦 ORDER TRACKING
Once your order has shipped, you’ll receive a confirmation email containing:
- Your tracking number
- A link to track your package online
Please allow 24–48 hours after dispatch for tracking information to appear.
If you do not receive a tracking email within 3 business days after placing your order, please check your spam folder or contact our support team.
💬 DIDN’T FIND WHAT YOU WERE LOOKING FOR?
If you have any questions or concerns about your shipment, please contact us at contact@charmia.co.uk or through our Contact Page.
Our customer service team is always happy to help.