Refund & Return Policy
Refund & Return Policy
At Charmia.co.uk, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
🕒 Return Period
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
📩 How to Start a Return
To initiate a return, please contact us at contact@charmia.co.uk.
If your return request is approved, we’ll send you detailed instructions on how and where to send your package.
⚠️ Items sent back to us without prior authorization will not be accepted.
You can always reach out with any return-related questions at contact@charmia.co.uk
🧾 Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective or damaged, or
- You received the wrong product
This allows us to quickly assess the issue and make it right by offering a replacement or refund as appropriate.
🚫 Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized products
- Perishable or personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have any questions about the eligibility of your item, please contact our support team before returning it.
🔁 Exchanges
If you’d like to exchange an item, the quickest method is to:
1. Return the item you have.
2. Once your return is accepted, place a new order for the replacement product.
💳 Refunds
After we receive and inspect your returned item, we’ll notify you via email regarding the approval status of your refund.
- If approved, your refund will be issued to your original payment method.
- Please allow 5–10 business days for your bank or credit card provider to process the refund.
If you haven’t received your refund after that period, please contact your bank or card provider first, and then reach out to us for further assistance.
💬 Need Help?
If you have any questions about our return or refund process, please contact us at: 📧 contact@charmia.co.uk